Our Services
Three Services, One Clear Purpose
Each service we offer is designed to address a specific pension concern — with transparent fees, a methodical process, and advice you can act on confidently.
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Our Methodology
Every engagement with Payung Legal follows the same fundamental approach: listen carefully, review thoroughly, explain clearly, and give the client space to decide. We do not rush through consultations, and we do not assume what a client needs before we have had a proper conversation about their situation.
For matters that involve documents, correspondence, or formal submissions, we manage those details methodically — tracking deadlines, preparing materials accurately, and keeping the client informed at each stage. Quality is maintained by limiting the number of matters we handle at any one time.
The result is a service that feels personal rather than transactional — and outcomes that clients understand fully, whether or not the result is the one they initially hoped for.
Initial Conversation
We listen to your situation, ask relevant questions, and identify which service is the right fit — before any commitment is made.
Review and Assessment
We examine your documents, records, and the specifics of your concern — thoroughly and without shortcuts.
Clear Explanation
Findings are communicated in plain language, with a written summary provided for your reference.
Next Steps — At Your Pace
You decide how to proceed. We continue supporting you as needed or bring the matter to a comfortable close.
Service 01
Pension Position Review
RM 150
A calm, structured assessment of your pension standing and any recent concern — explained in language that feels approachable. Suited to those who want a clear picture before deciding on anything. Includes a written summary and adequate time for questions, with no obligation to continue.
- Review of your pension records and standing
- Plain-language explanation of your current position
- Written summary of findings provided after the session
- Time set aside for your questions — no rushing
- No obligation to take any further steps
Best Suited For
Anyone uncertain about their pension standing, those who have received a confusing notice, or individuals who want to understand their position before making any decisions.
Service 02
Appeal Preparation & Support
RM 600
Careful, organised help preparing an appeal or formal dispute — managing documentation and deadlines while keeping you fully informed throughout. We handle the administrative and legal formalities so you do not have to, with fees discussed openly at the outset.
- Document review, preparation, and organisation
- Deadline tracking and timely submission management
- Correspondence with relevant authorities on your behalf
- Regular updates at each stage of the process
- Transparent cost discussion before any additional work begins
Best Suited For
Individuals who have received an adverse pension decision, those with an outstanding dispute, or anyone who needs structured support in preparing a formal appeal to EPF, JPA, or another pension authority.
Service 03
Dependant Benefits Advice
RM 365
Supportive, sensitive guidance for families on survivor and dependant pension entitlements — handled with care and discretion at a time that is already difficult. Conversations are kept gentle and plain, and decisions are always left with you.
- Review of available survivor and dependant entitlements
- Guidance on eligibility criteria and documentation required
- Handling of correspondence with pension authorities
- Sensitive approach throughout all family discussions
- Written summary and timeline of steps provided
Best Suited For
Families who have recently lost a member who was receiving or was entitled to a pension, and who are uncertain what benefits may be available to surviving dependants under Malaysian pension law.
Which Service Fits Your Situation?
Compare Our Services
Use this table to identify which service best matches where you are right now.
| Feature | Position Review |
Appeal Preparation |
Dependant Benefits |
|---|---|---|---|
| Written consultation summary | |||
| No obligation to continue | |||
| Document management & deadlines | |||
| Authority correspondence on your behalf | |||
| Family-sensitive approach | |||
| Starting price | RM 150 | RM 600 | RM 365 |
Not sure which service fits? Contact us and we will guide you to the right starting point.
Applied to All Services
Professional Standards Across Every Engagement
Client Confidentiality
All information shared is handled with strict professional confidentiality, consistent with the Malaysian Bar Council's standards and the PDPA 2010.
Written Engagement Terms
Before any service begins, scope and fees are confirmed in writing. No work proceeds without the client's clear, informed agreement.
Regular Progress Communication
Clients receive updates throughout their matter. You will not be left wondering what is happening or when to expect the next step.
Bar Council Compliance
All services are conducted in full accordance with the Legal Profession Act 1976 and Bar Council professional standards.
Client-Paced Decisions
Every decision rests with the client. Our role is to inform and support — not to steer, pressure, or rush the process forward.
Up-to-Date Legal Knowledge
We track changes in pension legislation and procedural guidance, ensuring advice reflects the current legal position — not yesterday's understanding.
Pricing
Clear, Stated Fees for Each Service
All prices are in Malaysian Ringgit (RM). Additional work, if ever required, is discussed and agreed before it proceeds.
Pension Position Review
RM 150
Per consultation session
- Full pension position assessment
- Written summary provided
- Q&A time included
- No continuation obligation
Appeal Preparation
RM 600
Per appeal matter
- Full document preparation
- Deadline management
- Authority correspondence
- Regular progress updates
- Transparent cost disclosure
Dependant Benefits Advice
RM 365
Per family matter
- Entitlement eligibility review
- Documentation guidance
- Authority correspondence
- Sensitive family handling
Not Sure Where to Begin?
The Pension Position Review at RM 150 is a low-commitment starting point. We will tell you honestly what we see — and leave the next decision with you.
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